Return policies

- Any clarification regarding the request will only be received within the next 3 days upon receipt in the following email: redes@fashiongroup.com.mx
- No refunds are made in cash.
- Any refund approved by Pink Up will be compensated through a single-use electronic coupon, valid per product or discount depending on the case.
- Will be applied to products received with defects and without trace of having been used or destroyed on purpose.
- The incident will only be valid with the sending of evidence, (video when opening the packet).
- Pink Up Cosmetics, we are not responsible for products lost in transit.
- Once the status of the product and the purchase conditions have been validated, the corresponding electronic coupon will be made.
- Once your purchase is completed on our website, there are no exchanges, no refunds.
- Online purchases cannot be managed in a physical store.
- Online shopping clarifications and store promotions will only be sent via the mail specified above.
- The return of the order must be sent to the corporate office located in the city of Guadalajara and the shipping cost will be charged to our account. Therefore, you need to write to: support@pinkup.us and wait for the guide number that we will provide you.
- On products purchased with promotion or discount, night sales, special sales or on weekends, no changes or returns will be made.
- Return policies only apply to online stores, so any information regarding purchases and promotions made at the physical store will be answered there.
- Refunds or exchanges for purchases from Pink Up distributors cannot be made through the website or social networks.
- Pink Up Cosmetics is not responsible for the mishandling of credits requested by the customer when making a purchase. It is committed to providing the necessary information, facilitating the user to contact the platform's customer service and being able to count on the necessary tools to achieve a satisfactory purchasing experience with this payment method.